Technology Service Unit

Technology Service Unit

Technology Service Unit

About the Unit

The technology Service Unit aims to allow information technology resources to reach faculty stakeholders, including students, faculty members, and staff to improve the efficiency of the educational process through the use of information technology in communication between educational institutions, students, and faculty members.

This project offers an opportunity for the faculty to access excellent information technology services by creating a technology services unit.

Vision

The Unit seeks being recognized between the relevant units at the local and regional level in the production of information and technology systems and other various technical services at the university and educational technology institutions at the university or pre-university level.

Mission

To provide the faculty's partnerships, members, staff, and students with technical services, diversity, technology guidance and training inside and outside universities. Hence, this will lead to technical transformation in the fields of teaching, education, learning, and scientific research in order to improve technical competence in all fields within the faculty and the university at the local, national, and global technological competitiveness in the light of the quality standards of the education cycle.

Unit’s Objectives:

  1. Completing the faculty's education services.
  2. Legalizing the development of operating systems and basic applications used on university computers.
  3. Creating a secure online work environment via the administrative information systems of the university
  4. Providing the required resources to coordinate teaching and learning processes that rely on the faculty information systems and technology.
  5. Activating the role of the university's e-mail service as a key contact resource between the faculty and its students.
  6. Upgrading the output of the university's online portal.
  7. Building and enhancing the faculty's electronic library.

Unit’s Activities:

  1. Network Department:

Provides technical support to users and gives them access to the available resources and applications via the university's information network.

  1. E-courses Department:

Enables at least five electronic courses in the faculty specializations in each academic semester (targeted to allow at least ten electronic courses in the Faculty's two-semester specializations). To inspire and encourage the faculty members to turn their classes into electronic courses (if any).

  1. Digital Libraries Department:

Provides bibliographic data and offers general information on the products

  1. Electronic Portal Section:

First: news, updates, and performance on the faculty's website:

Publish at least two news articles a day (from the Departmental Councils-College Council-Youth Care-Postgraduate Studies-Student Affairs-Available Missions-Awards-Contests)

Second: continue the operation of growing ties that point to the domain of the university through:

Social Media: having all the news on Facebook pages in Arabic and English for the Faculty, making sure that the news on those pages has its roots on the faculty's website as it is not an independent news source.

Supporting sites: sharing news, mentions, and links to websites that support the faculty and university websites (each faculty has at least three support pages) posting the same news from various domains. Therefore, the job of the faculty's news editor is to publish two daily news on the faculty site in the university domain, to be posted on Facebook, Twitter, and three other websites in separate domains

  1. Department of Information Management Systems

Extracts the salaries of the employees of the faculty (public and private employees) from the benefits scheme offered by the University of Mansoura. Moreover, it operates the semester control scheme, reviews graduate student data for the academic year.

Unit Services:

Raises the productivity and strengthening the Faculty's internal knowledge network through:

  • Operating and managing the network of information
  • Following up on the technological use of the network and offering technical assistance for all users.
  • Allowing the necessary extensions to the faculties wired and wireless network in conjunction with the university network.
  • Enabling video conference equipment at the faculty.

Periodic repair work

  • The unit performs monthly periodic maintenance of the technological devices in the stands and the student's classrooms
  • This will be done on the first Saturday of every month due to the absence of lectures for the student or practical lessons at this time
  • The unit examines and reviews computers and display devices in all lecture halls of the faculty and connects the devices to the Internet and adds their MacAdress on the network. 
  • The unit characterizes the device entries and individual service programs such as Microsoft Office, Adobe Reader and others in the stands
  • The unit conducts a scan of all devices in the halls using the anti-virus program
  • The unit installs the Deep Freeze program to protect the device from losing operating system files and virus protection for in all the computers of the lecture halls.

Improving the output of the faculty portal by:

  • Following up all the updates and the data published on the faculty website
  • Emphasizing on publishing all advertisements related to the faculty on the website as well as sharing them on the faculty's billboards
  • Following up on the faculty's news and publishing it on the website
  • Publishing the scientific research of faculty members on the faculty’s electronic portal

Improving the e-learning content quality:

  • Training the faculty members and their assistants on how to control, operate, and terminate the technological systems used for education in the stands and the teaching rooms.
  • Examining all the technological systems used in teaching and learning to ensure that they operate efficiently
  • Collaborating with faculty members in producing presentations, educational videos, e-courses, e-books ... etc.
  • Creating a strong database to save educational support in a way that facilitates presentation to students, whether inside the classrooms or through the blogs and forums of faculty members
  • Introducing the educational aid database and ways to deal with it

Improving E-courses and E-books:

  • Building a database to provide educational resources in a manner that encourages student presentation, whether in the classroom or through blogs and forums of faculty members.
  • Introducing the database of educational assistance and ways of coping with it.

Digital Library

Holding introductory workshops to train the faculty members and the assisting body to use the digital library, in cooperation with the university's digital library project, creating accounts for faculty members, the assisting body, and graduate students on the digital library, and following up on its activation -

The required target at the end of the current fiscal year is to finish creating 100 accounts % of the faculty members and the assisting body and activating the accounts by 100% for the units of the first phase and by 70% for the units of the second phase

Faculty of educational courses

ICTP Training courses in the Digital Library System- Training courses are being planned and introduced in all fields of knowledge and will be published on the College's website and in all promotional methods.

MIS Developing a compatible electronic work environment from the university's management information systems through:

  • Definiting management information systems (MIS), their importance, and ways of dealing with them at the faculty.
  • Providing the necessary support to employees of the administrative information systems in data entry operations, whether in the committees for grade monitoring or the student affairs departments and workers.
  • Developing a graphical networking system that operates on the Faculty's internal network.
  • Informing the students and staff about the app, its significance, and the methods of working on it.
  • Downloading the contact interface to all faculty members' and faculty staff's personal devices so that the main interface can be used when opening the device.
  • Collaborating with the university's portal management to create a common framework for developing faculty members' blogs and forums connected to the faculty's website.
  • Training the faculty members to create blogs and forums for each of them on the faculty’s website.
  • The dissemination of a culture of communication between faculty and students through official blogs and forums.

Enable the role of the university's email system as a key communication tool among faculty members and students through:

  • Introducing the features and functionality of the e-mail supported by the university.
  • Assisting the faculty members, staff, and faculty's students and activating the e-mails for each of them to address the challenges they encounter.
  • Providing places for students to check their e-mails in the faculty, such as labs.

Unit Achievements

Offering various technical services to the faculty and its faculty members, staff, and students and providing them with technology consulting and training inside and outside the faculty. In addition to contributing to technical mechanization in the areas of teaching, education, learning, and scientific work in a way that seeks to improve technical performance in all areas within the faculty and university at the local, national, and global level in the light of the quality standards of the educational cycle.

News from the Faculty of Education, Assiut University, Twitter. http://www.facebook.com/faculty.edu

Completion of faculty development infrastructure through:

  • Demanding the availability of computers in most faculty members and assistants offices .
  • Requiring the availability of computers in all departments of the faculty.
  • Providing full provision of computers in grades and classrooms.
  • Providing printers, scanners, and photocopiers to all departments of the Faculty.
  • Establishing a system for its use and training on how to use it properly, link all the faculty computers to an internal network, and connect them to the Internet.
  • Providing full installation of display data projectors in incomplete classrooms.
  • Setting up an emergency periodic maintenance program for all machines, monitor printers, and faculty networking systems.

Legalize the production of operating systems and basic software used on faculty computers by setting up a clear framework to provide adequate assistance to professors, staff, and students through holding workshops in:

  • Operating systems installed on their own computer.
  • Periodic listing of all operating systems, general program,s and security programs loaded entirely on computers and replacing them with original operating systems and programs.
  • Establishing a routine maintenance plan for all faculty computer software.

Creating and activating an electronic library at the faculty through:

  • Preparing a layout of the faculty website.
  • Joiniing and accepting references and tools on the web.
  • Submitting the full text of the university theses to the web.
  • Linking the work of the faculty members to the website.
  • Creating an account in the electronic library for staff and students.

Contact Us

Dr. Hamdy Mohamed Mohamed Al-Bitar

Assistant Professor, Department of Curriculum and Learning Methods, Faculty of Education.

Manager of the Quality Assurance Unit-Faculty of Education-Assiut University and the Head of the Information Services Unit

Contact the manager of the unit: 01067248552

E-mail from the Unit Manager:  hamdy.elbitar@edu.au.edu.eg

Unit Headquarters: first floor, staff members building

External Telephone: 5160-4638

Contact the unit from outside the university: 2423438/088

For more details regarding the Technology Service Unit, please visit this link