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The dark side of travel: the effect of tourist harassment on destination image and destination revisit intent: a moderated mediation approach

Research Abstract

Purpose

The authors’ examination aims to offer a quantitative perspective on the interrelationships between tourist harassment, the destination image, emotions and destination revisit intent. Furthermore, it explores the moderating role of travelers' experiences and tolerance in the link between tourist harassment, the destination image and revisit intentions.

Design/methodology/approach

The authors’ examination seeks to fill this research gap by utilizing a combination of qualitative and quantitative methods to test eight hypotheses using AMOS 23 and PROCESS MARCO.

Findings

The findings showed that tourist harassment negatively impacts the destination image and revisit intentions. Moreover, it indicated that tourists' experiences and tolerance moderate the link between harassment, the destination image and revisit intentions for travelers with high levels of experience and tolerance compared to those with low levels.

Originality/value

This article contributes to travel research and service failure recovery research on tourist harassment and its consequences. To this end, it developed and validated a new tourist harassment scale. Moreover, it is the first study that examines the moderating role of visitors' experiences and tolerance on the link between tourist harassment, the destination image and revisit intentions. Finally, this article is the first to empirically offer destination harassment reduction techniques.

Research Authors
Ahmed Hamdy, Jian Zhang, Riyad Eid
Research Date
Research Journal
Kybernetes
Research Member
Research Year
2024

Muslim-friendly tourist destination image in travel and hospitality industry: Conceptualization and scale development

Research Abstract

The image of a place is subjective and open to change: it depends on an individual's perspective and cultural background. Notwithstanding years of research on destination image, no attempt has been made so far to evaluate the Muslim-Friendly Tourist Destination Image (MFTDI) in the travel and hospitality industry, in which Muslim visitors not only evaluate cognitive and emotional attributes but also Muslim-friendly attributes. In this research a qualitative research and literature review was carried out to develop the items of the proposed scale. The study began with a pilot study in which a committee of experts, and focus groups reduced the topic quantitatively and qualitatively. A follow-up quantitative assessment was then carried out to evaluate and authenticate the suggested scale, using two studies (n1 = 481 and n2 = 269). The significance of the proposed scale was conceptually justified. The scale measured reliability, discriminant validity, convergent validity, and external validity. As a result, the outcomes suggest that the 31 items to be considered fall into three factor categories: cognitive, emotional, and Muslim-friendly qualities. Finally, this paper assesses the article's significant implications for theory and practice, as well as its limitations.

Research Authors
Ahmed Hamdy, Riyad Eid
Research Date
Research Journal
International Journal of Intercultural Relations
Research Member
Research Year
2024

Supply chain capabilities matter: digital transformation and green supply chain management in post-pandemic emerging economies: a case from Egypt

Research Abstract

While COVID-19 has presented significant challenges, it has also facilitated the integration of digital technologies and generated prospects that have revived the emphasis on sustainable and ecologically conscious methodologies. But no effort has so far been made to grasp the interrelationships linking digital transformation technologies, green supply chain management (GSCM), and supply chain capabilities (i.e., SC agility and resilience) using dynamic capability theory in emerging markets like Egypt. The present article, besides attempting this task, explores the moderating role of COVID-19 fear-uncertainty in the link between digital transformation technologies and GSCM. To achieve this, a mixed-methods approach was taken to examine five hypotheses using a sample of 311 managers from industrial companies in Egypt. The theoretical framework was assessed with the partial least squares-based structural equation model (PLS-SEM) using Smart PLS. The outcomes revealed that second-order digital transformation directly impacts on GSCM. GSCM itself also positively affects SC agility and resilience. Furthermore, GSCM plays a mediating role in linking digital transformation technologies with SC agility and resilience. Lastly, it showed that COVID-19 fear-uncertainty moderates the direct influence of digital transformation on GSCM. In this regard, the outcomes are beneficial for decision-makers investing in the digital transformation of their SC processes. Finally, this article reviews the limitations but also assesses the substantial contributions to theory and practice made by the paper.

Research Authors
Ahmed Hamdy
Research Date
Research Journal
Operations Management Research
Research Member
Research Year
2024

Is warmth more critical than competence? Understanding how destination gender affects destination identification and destination advocacy

Research Abstract

Purpose

This paper aims to examine a new approach to understanding the interrelationships between destination brand gender, stereotypes, destination brand identification and brand advocacy, as well as the mediating role of destination warmth (vs. competence) in the connections between destination brand femininity (vs. masculinity) and destination brand identification.

Design/methodology/approach

A qualitative study and literature review were conducted to revisit and refine the items on the scale. Preliminary item reduction was qualitatively grounded in focus groups, a panel of experts, and a pilot study. A follow-up quantitative evaluation of two studies (N1 = 705 and N2 = 472) was conducted to test seven hypotheses using exploratory factor analysis and confirmatory factor analysis with structural equation modeling.

Findings

The findings provide robust evidence for the interrelationships among destination brand gender, stereotypes, destination identification and destination advocacy. The outcomes also reveal that warmth is more important than competence for destination identification. Finally, the results indicated that only destination warmth serves as a partial mediator in the association between destination brand masculinity and femininity, on the one hand, and destination identification, on the other hand.

Originality/value

This article adds to the destination branding literature by using social role theory and the stereotype content model to explore novel connections among destination brand gender, stereotypes, destination brand identification and brand advocacy.

Research Authors
Ahmed Hamdy, Jian Zhang, Riyad Eid, Gomaa Agag
Research Date
Research Journal
Journal of Product & Brand Management
Research Member
Research Year
2024

Integrating Muslim‐Friendly Tourist Destination Image, Value, Satisfaction and Muslim Actual Visit Behaviour in the Travel Industry

Research Abstract

Because Islamophobia has increased recently, Muslim tourists, who make up a crucial part of the global tourism market, prefer to travel to Muslim-friendly places. However, the perceived Muslim-friendly tourist destination image (MFTDI) remains completely unaddressed in the literature. Furthermore, there is no systematic empirical evidence concerning the impacts of the MFTDI on perceived value, satisfaction and Muslim actual visit behaviour. As a result, the purpose of this investigation is to define the multiple components of MFTDI, to explore the interrelationships within the MFTDI, value, satisfaction and Muslim actual visit behaviour, and to design and test a theoretical framework for the outcomes of MFTDI in the travel industry. To do so, nine hypotheses were established and evaluated using a survey of 576 Muslim travellers of different nationalities. The findings indicate that the dimensions of the proposed MFTDI model are critical for improving Muslim travellers' actual visit behaviours in the travel industry.

Research Authors
Ahmed Hamdy, Riyad Eid, Xiangyun Gao
Research Date
Research Journal
International Journal of Tourism Research
Research Member
Research Year
2024
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